This Privacy Policy describes how Clifford Creations Private Limited, operating the brand "Only Original" ("we", "us", "our"), collects, uses, and protects your personal information when you visit our website or place an order with us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you place an order or interact with our website, we may collect:
• Name, email address, and phone number
• Delivery address (used solely for order fulfilment)
• Payment information — processed securely by our third-party payment partners. We do not store full card or bank details on our servers.
• Order history and customer service communications
• IP address, browser type, and website usage data via cookies
2. How We Use Your Information
• To process and fulfil your orders
• To send order confirmations, shipping updates, and invoices
• To respond to your customer service queries
• To send promotional communications — only with your explicit consent. You may unsubscribe at any time.
• To improve our website and service quality
• To detect and prevent fraud or unauthorised activity
• To comply with applicable legal and regulatory obligations under Indian law
3. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. Your data is shared only in the following limited circumstances:
• With courier and logistics partners — solely for the purpose of delivering your order
• With payment gateway providers — solely for processing your payment
• With technology service providers (hosting, analytics) — under strict confidentiality and data processing agreements
• With law enforcement or government authorities — only when required by applicable law or a valid legal order
4. Data Security
We implement industry-standard security measures, including SSL/TLS encryption, to protect your personal data. Access to personal data is restricted to authorised personnel only. While we take all reasonable precautions, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy and to meet our legal obligations — including financial record-keeping requirements under applicable Indian law.
6. Cookies
Our website uses cookies to enable core functionality and analyse traffic patterns. You may disable cookies through your browser settings. Disabling certain cookies may affect the performance of our website.
7. Your Rights
You have the right to access, correct, or request deletion of the personal data we hold about you. To exercise any of these rights, please write to us at hello@cliffordcreations.in. We will respond within a reasonable timeframe.
8. Children's Privacy
Our products and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected inadvertently, we will delete it promptly.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Revised versions will be posted on our website with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact
For any privacy-related queries or requests, write to us at: hello@cliffordcreations.in